Reseller order SOP:
enquiry se dispatch,
ek system.
"SOP" sunke boring lagta hai, main jaanta hoon. Par jab tumhare paas 5 nahi, 30 orders roz aate hain — bina system ke kuch orders chhoot jaate hain. Yeh guide ek aisa SOP hai jo bina soch-samajh ke chalta hai. Copy karo, apna banao, bhool jao.
6 steps,
har order ke liye
Enquiry → Order confirm
Jab buyer "ye lo" ya "confirm" bole, wahi order hai — enquiry nahi. Confirm message mein item, size, amount, UPI ID do aur ek reference number do. "Aapka order #42 hai."
Capture turant
Order confirm hote hi usse apne system mein daalo — notebook, sheet, ya bot. "Baad mein daalunga" = kabhi nahi daalunga. Confirm karte hi capture karo, 10 second ka kaam hai.
Payment follow-up (24-48h)
24 ghante baad pehla gentle reminder. 48h pe doosra. UPI ID message mein do, taaki buyer bina pooche pay kare. Templates yahan.
Proof match + PAID
Payment screenshot aaye toh reference number se match karo, PAID mark karo. Screenshot ko order ke saath rakho. Proof matching guide.
Dispatch + tracking
Ship karte hi status SHIPPED karo, buyer ko tracking number bhejo. "Kal bhejunga" mat bolo — dispatch karte hi update karo, wahi moment yaad rehta hai.
Week + month review
Hafte mein 10 minute: kaun pending hai, kaun 7 din se nahi bhugta raha. Month-end pe: sales list CA ko. Report guide.
SOP nahi,
habit jeetti hai
Sabse acha SOP bhi fail ho jaata hai agar use karna bhool jaate ho. Isliye rule simple rakho:
- ✓ Ek hi trigger: "order confirm" sunte hi step 1+2 ek saath
- ✓ Ek hi jagah: saara data ek system mein, do jagah nahi
- ✓ Zero typing: jahan forward/one-word se kaam chale, wahi karo
Jab SOP ko follow karna system se aasaan ho jaata hai — na ki system ko follow karna SOP se mushkil — tab wahi habit banta hai jo 30 orders pe bhi nahi tootta.
UPI: [your-id]
Payment pe #121 likhna 🙏
Tumhare volume pe
kya kaam karega
| Volume | Notebook / sheet | WhatsApp order bot |
|---|---|---|
| 5 orders/week | Perfectly fine | Overkill |
| 2-5 orders/day | Chalega, consistent raho | Time bachta hai |
| 5-15 orders/day | Entries chhootna shuru | Yahan jeetta hai |
| 15+ orders/day | Toot jaata hai | Reminders + hisaab auto |
SOP FAQ
Kya mujhe sach mein SOP chahiye?
Agar orders hafte mein 5 se kam hain, nahi. Par cuanto tumhare paas multiple orders, multiple platforms, aur koi help karta hai — tab SOP hi guarantee hai ki koi step chhoote na. Jab tak sab tumhare dimaag mein hai, SOP ki zaroorat nahi.
Mere paas koi employee nahi, main akela hoon. SOP kyun?
Isliye kyunki akela hone ka matlab hai koi backup nahi. Agar tum ek din beemar ho ya busy, toh system tumhare liye yaad rakhta hai. Akela seller ko bhi SOP chahiye — kyunki wo hi uski memory hai.
Kya orderdesk in sab steps ko automate karta hai?
Steps 2 (capture), 3 (reminders), 4 (proof attach), 6 (hisaab) — haan. Step 1 (confirm) aur 5 (dispatch) tumhara kaam hai, kyunki wo buyer relationship hai. Bot bookkeeping sambhalta hai, tum selling karo.
SOP ko kaise shuru karein bina sab kuch palat ke?
Purane orders mat chhodo. Aaj se shuru karo: naya order aaye, naya system use karo. 3-4 din mein habit banegi. Purana data baad mein CSV se import kar sakte ho.